Last updated: 2026-10-30
These Terms are published in Turkish and English. For users in Türkiye, the Turkish text prevails in case of conflict; for everyone else, the English text prevails.
1. Who we are
1.1. These Terms of Service ("Terms") are an agreement between Ali Ravza Barlak, sole proprietorship, trading as Craft ("Craft", "we"), and the person who uses the Craft AI workspace ("Service") ("you"). Our identity and contact details:
| Field | Information |
|---|---|
| Name | Ali Ravza Barlak, sole proprietorship (şahıs şirketi), trading as Craft |
| Tax ID (VKN) | 1421541880 — Karadeniz Tax Office, actual-basis taxation |
| Chamber / trade registry | None |
| Address | Üniversite Mah. Eskimezarlık Sok. No: 16/16, Ortahisar, Trabzon, Türkiye |
| Phone | +90 850 305 35 87 |
| info@usecraft.app | |
| KEP (registered e-mail) | aliravza.barlak@hs01.kep.tr |
| Website | https://usecraft.app |
1.2. The Terms take effect when you accept them at sign-up and stay in force until your account is closed or the Terms are ended as described below. You accept the Terms when you create a new account by pressing a continue button next to the notice that links to these Terms on the sign-up or sign-in page (including continuing with Google or Apple).
2. The Service and plans
2.1. Craft is a browser-based workspace where you write documents ("canvases") together with AI, chat with AI models, keep reference material in vaults and group work into projects. It is a digital service; nothing is delivered physically.
2.2. Plans: Free, Plus and Pro. Prices, monthly usage quotas, storage and features of each plan are shown on the pricing page and at checkout. Paid plans can be billed monthly or yearly.
2.3. Every account starts on Free. Free needs no payment card and does not turn into a paid plan by itself.
2.4. Paid purchases are also governed by the Cancellation and Refund Policy and by Paddle's Buyer Terms (see §8).
3. Your account
3.1. You must be at least 18 years old to use the Service. You confirm this when you accept these Terms at sign-up.
3.2. Give accurate information and keep it up to date. If you use the Service for a business, you confirm that you may bind that business.
3.3. Keep your password and sign-in methods confidential and tell us promptly about any unauthorised use. You are responsible for activity under your account, except where it is caused by our fault.
3.4. One person, one account. Do not create several accounts to obtain extra free usage, refunds or limits.
4. Acceptable use and fair use
4.1. Use the Service lawfully. You must not: commit fraud or send spam; impersonate others; gain or attempt unauthorised access; attack, overload or disrupt the Service; upload malware; reverse engineer the Service or try to obtain its source code; circumvent quotas, rate limits or other technical limits; share your account with others, or sell, rent or resell access to the Service; infringe the rights of others; or create, store or share unlawful content.
4.2. Plan quotas. Each plan has monthly quotas (for example model tokens per model tier, web searches, deep research tasks and storage). When a quota runs out, the feature it covers stops until the quota renews at the start of the next month; when the Standard tier runs out, Craft may switch you to the Lite tier so you can keep working. Unused quota does not carry over.
4.3. Fair use. Paid plans are for the normal use of one person. To protect the Service for everyone, we apply daily and per-minute limits on top of plan quotas. Unusually heavy or automated use may be slowed down or temporarily blocked. If you need more than Pro allows, contact info@usecraft.app.
5. Workspaces
5.1. Work lives in workspaces. A personal workspace is created when you sign up. Workspaces are personal. Team workspaces may be offered in the future.
5.2. A subscription belongs to the workspace it was bought for.
6. Your content and our software
6.1. Your content stays yours. You keep all rights in the canvases, chats, files and other material you put into the Service, and in the AI output generated for you, to the extent the law allows ("Content"). You give Craft only the non-exclusive right to host, store, back up, transmit and process Content as needed to provide the Service to you.
6.2. The software, interface, brand and documentation belong to Craft or its licensors. You receive a limited, non-exclusive, non-transferable right to use them while you use the Service.
6.3. You are responsible for having the right to upload Content, including any personal data of other people it contains.
7. AI features
7.1. You are working with AI. Chat replies, canvas edits, chat titles, home-screen suggestions and research results are generated by AI models, not by a person.
7.2. You stay in control of your canvas. In Agent Mode the AI proposes edits as pending changes; your document changes only when you accept them. In Read mode the AI only answers and makes no changes. Adding or deleting vault items on the AI's suggestion requires your approval.
7.3. Providers. AI responses are produced by models from OpenAI, Google, Anthropic and xAI. Web search uses Serper; deep research uses Parallel. To answer you, the AI may also open public web pages from its search results. What data these providers receive is explained in the Privacy Policy.
7.4. No training on your data. Craft does not train AI models on your Content, and model training on your data is turned off with all four AI providers.
7.5. Check the output. AI output may be wrong, incomplete, biased or out of date and may resemble existing material. It is not legal, financial, medical or other professional advice. Review it before you rely on, publish or share it. Do not use it to make decisions with legal or similarly significant effects on people without human review.
8. Fees, payment and Paddle
8.1. Paid plans are sold by Paddle.com Market Limited (United Kingdom), which acts as reseller and Merchant of Record. Paddle takes payment, adds tax where it applies and issues invoices under the Paddle Buyer Terms. Craft provides the Service.
8.2. Prices are in US dollars. The final price, including tax, is shown at checkout before you pay.
8.3. If a payment fails, Paddle may retry it. If the payment cannot be collected, the subscription may end and the workspace returns to Free.
9. Renewal, plan changes and cancellation
9.1. Term and renewal. A paid plan is a subscription with no fixed end date that runs until you cancel. It is charged automatically at the start of each billing period you choose (one month or one year) until it is cancelled. This is shown and accepted at checkout. Quotas renew every month, also on yearly billing.
9.2. Upgrades (a higher plan, or monthly to yearly) start at once. You pay the new price minus the unused value of your current plan. The unused value is based on the usage of the current period.
9.3. Downgrades (a lower plan, or yearly to monthly) take effect at the end of the current paid period. There is no charge and no refund.
9.4. Cancel at any time in Billing settings or the Paddle customer portal. Cancelling stops future renewals; your plan stays active until the end of the period you paid for, then the workspace returns to Free.
9.5. Refunds are covered in §11.
9.6. Immediate termination for consumers in Türkiye. If you are a consumer in Türkiye, you can end your subscription at once, without waiting for the end of the period, by emailing info@usecraft.app from your account email. We apply it within 7 days, confirm it by email and refund the unused part of the period you paid for, pro rata by day and without deductions, through Paddle within 15 days of termination. Termination ends the paid plan and the workspace returns to Free.
10. Price changes
10.1. We may change the prices of plans for new purchases at any time.
10.2. For an existing subscription, the price you accepted at checkout applies until the end of the period you paid for. If we ever change the price of an existing subscription, we will tell you by email and in the Service at least one month before the new price applies, and the new price applies only from the first renewal after that notice period.
10.3. If you do not accept a new price, you can cancel before it applies and you will not be charged the new price.
11. Refunds and withdrawal
11.1. Within 14 days of the first payment of a new paid subscription you can ask for a refund of what you paid for that subscription in those 14 days, including any upgrade charge, minus the cost of your AI usage since the first payment. This refund is available once per customer.
11.2. Other payments are not refundable, including renewals and any charge or unused part of a period after those 14 days, except where §9.6, §13.2 or §14.3 applies.
11.3. Statutory right of withdrawal. If you are a consumer in Türkiye, the EU/EEA, the United Kingdom or Switzerland, you have a statutory right to withdraw within 14 days of the first payment of a new subscription. Paddle, as the seller, applies this right under the Paddle Refund Policy with a full refund; no usage cost is deducted and it is not limited to once per customer. In the EU/EEA, the UK and Switzerland, this right may end under Paddle's rules if at checkout you agreed to get the Service before the 14 days end and you started using it. If the law of your country gives you a stronger right, that right applies and is not limited by these Terms.
11.4. A refund ends the paid plan. When Paddle confirms any refund, including one Paddle makes directly, or a payment is reversed by a chargeback, the subscription is canceled at once, no further payment is taken and the workspace returns to Free.
11.5. Full rules and the withdrawal form: Cancellation and Refund Policy.
12. Complimentary access
12.1. We may give some users a paid plan without payment for a limited time (for example through an invite link). The period and plan are shown when the access is granted.
12.2. Complimentary access never turns into a paid subscription by itself. When it ends, the workspace returns to Free. Content is kept, but features and quotas follow the Free plan.
13. Changes to the Service
13.1. We may develop, change, add or remove features, models, providers and limits. We will not materially reduce the core features of a paid plan during a period you have already paid for, unless the law, security or a provider's discontinuation requires it.
13.2. If we discontinue the Service or a paid plan, we will give reasonable prior notice and refund the unused part of prepaid fees pro rata.
14. Suspension and termination
14.1. We may suspend access, wholly or partly, if you breach these Terms or the law, abuse refunds, or where security or a legal obligation requires it. Where possible we give notice and a reasonable time to fix the problem; we may act immediately for security, abuse or legal reasons.
14.2. We may close an account for serious or repeated breaches or unlawful use, and may refuse a new paid subscription to someone who has repeatedly abused refunds.
14.3. If we close your account without a breach on your part, we refund the unused part of prepaid fees pro rata.
14.4. Payment obligations that arose before suspension or closure remain. Statutory consumer rights are not affected.
15. Closing your account
15.1. You can close your account at any time in Settings → Security. Sign-in stops immediately and your personal data is permanently deleted 30 days later. Until then you can ask us at gdpr@usecraft.app to restore the account. You can also request deletion by email to gdpr@usecraft.app.
15.2. Before closing your account: cancel any paid subscription you manage and copy any Content you want to keep. Deleted data cannot be restored after the 30 days.
15.3. Statutory retention obligations are not affected.
16. Disclaimer
16.1. The Service is provided "as is" and "as available". To the extent the law allows, we do not promise that the Service or AI output will be uninterrupted, error-free, accurate or fit for a particular purpose.
16.2. Nothing in these Terms limits rights that consumers have under mandatory law.
17. Limitation of liability
17.1. To the extent the law allows, Craft is not liable for indirect or consequential loss, loss of profit, revenue or data, or loss caused by third-party services (including AI providers) beyond our control.
17.2. To the extent the law allows, Craft's total liability is limited to the greater of USD 100 or the fees you paid for the Service in the 12 months before the event giving rise to the claim.
17.3. These limits do not apply to intent, gross negligence, fraud, personal injury, or liability that cannot be limited under mandatory law (including consumer rights).
18. Indemnity (business users)
If you use the Service for business purposes, you indemnify Craft against third-party claims arising from your unlawful Content or your breach of these Terms. This section does not apply to consumers.
19. Personal data
We process personal data as described in the Privacy Policy. We do not send newsletters or marketing messages.
20. Changes to these Terms
We may change these Terms. We announce material changes at least one month in advance by email and in the Service. If you do not accept them, you can cancel and close your account before they take effect. Changes to a consumer's detriment do not apply to a paid period already running.
21. Force majeure
Obligations are suspended to the extent they are affected by events beyond reasonable control, such as natural disasters, war, epidemics, official decisions, widespread infrastructure outages or cyber-attacks.
22. Notices
We send notices to your registered email address or show them in the Service. You can reach us at info@usecraft.app.
23. Governing law and disputes
23.1. Turkish law governs these Terms. Mandatory consumer protections of the country where you live are not affected.
23.2. Consumers may apply to Consumer Arbitration Committees (within the monetary limits) and Consumer Courts; statutory venue rights are not limited.
23.3. For users who are not consumers, the courts of Trabzon have jurisdiction.
24. Miscellaneous
If any provision is invalid, the rest remain in force. Mandatory law prevails over these Terms.