Last updated: 2026-10-29
This Policy sets out how you cancel a paid Craft plan and when you get a refund. It forms part of the Terms of Service. It is published in Turkish and English; for users in Türkiye the Turkish text prevails in case of conflict, for everyone else the English text prevails.
1. Who sells and who provides
- Seller (Merchant of Record): Paddle.com Market Limited, United Kingdom. Paddle sells the subscription to you, takes payment, issues the invoice and pays refunds, under the Paddle Buyer Terms.
- Service provider: Ali Ravza Barlak, sole proprietorship, trading as Craft. Details in Terms of Service §1.
2. What you buy
A subscription to a paid Craft plan (Plus or Pro) for one workspace, billed monthly or yearly. The Service is delivered online and starts as soon as payment is confirmed; nothing is delivered physically.
Before you pay, the pricing page and the Paddle checkout show the plan's features and quotas, the total price including tax, the billing period and automatic renewal. This Policy and the Terms of Service explain cancellation, refunds and complaints.
3. Cancelling
3.1. You can cancel at any time, without giving a reason, in Billing settings or in the Paddle customer portal (linked from Billing settings and from your Paddle receipt).
3.2. Cancelling stops future renewals. No further payment is taken. Your plan stays active until the end of the period you have paid for; then the workspace returns to Free and your Content is kept.
3.3. Downgrading to a lower plan, or from yearly to monthly billing, also takes effect at the end of the paid period.
4. 14-day refund
4.1. Within 14 days of the first payment of a new paid subscription, you can ask for a refund.
4.2. The refund is everything you paid for that subscription within those 14 days, including any upgrade charge or switch to yearly billing, minus the cost of your AI usage since the first payment. The usage cost is what the AI providers charge Craft for your requests, as Craft records it; we tell you the figure with the refund. If you have hardly used the plan, you get almost all of it back. This deduction does not apply to refunds under the statutory right of withdrawal in §6.
4.3. When Paddle confirms the refund, the subscription is canceled at once, no further payment is taken and the workspace returns to Free. Your Content is kept.
4.4. This refund is available once per customer, across all workspaces. Subscribing again after a refund does not start a new refund period.
4.5. How to ask: email info@usecraft.app from your account email, or use the link in your Paddle receipt. Give your account email and order number. You can use the form in §8. We process the refund through Paddle to your original payment method.
5. When there is no refund
Outside §4, payments are not refundable. This includes renewals, and upgrade charges, switches to yearly billing and unused days of a period that come after the 14 days. Plan changes do not start a new refund period.
Exceptions: if we discontinue the Service or your paid plan, or close your account without a breach on your part, we refund the unused part of prepaid fees pro rata (Terms of Service §13.2 and §14.3). Consumers in Türkiye can end their subscription at any time and get a pro rata refund of the unused part (Terms of Service §9.6).
Every refund, including one made under §6 or directly by Paddle, and every chargeback ends the paid plan as described in §4.3.
6. Your statutory rights
If you are a consumer in Türkiye, the EU/EEA, the United Kingdom or Switzerland, you have a statutory right to withdraw within 14 days of the first payment of a new subscription. Paddle, as the seller, applies this right under the Paddle Refund Policy with a full refund; the deduction in §4.2 and the once-per-customer limit in §4.4 do not apply. In the EU/EEA, the UK and Switzerland, this right may end under Paddle's rules if at checkout you agreed to get the Service before the 14 days end and you started using it. If the law of your country gives you a stronger right, that right applies. To withdraw, send us or Paddle a clear statement within the 14 days (the Paddle customer portal also has a withdrawal button); you can use the form in §8.
7. Abuse
We may decline refund requests that abuse this Policy (for example repeated subscribe–use–refund cycles or several accounts), and may refuse a new paid subscription in such cases. Paddle may also decline refunds in cases of fraud or refund abuse.
8. Refund and withdrawal form
To: Craft — Ali Ravza Barlak, info@usecraft.app, KEP aliravza.barlak@hs01.kep.tr, Üniversite Mah. Eskimezarlık Sok. No: 16/16, Ortahisar, Trabzon, Türkiye / Paddle.com Market Limited (seller)
I ask for a refund of / I withdraw from the contract for the following subscription:
- Plan and order number:
- Date of purchase:
- Name and surname:
- Account email:
- Date (and signature, if on paper):
9. Complaints and disputes
Write to info@usecraft.app or to Paddle support. Consumers in Türkiye may apply to the Consumer Arbitration Committee or Consumer Court of their place of residence or of the transaction, within the monetary limits announced each year.